Call Center Quality Coach - Feedback & Training

Remotely Cloud; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Remotely Cloud is seeking two Quality Assurance specialists in Leeds to monitor call quality and support service excellence. You will provide feedback to agents, help develop quality guidelines, and track metrics to drive continuous improvement.

The role requires native English proficiency, QA experience, and strong analytical skills, with responsibilities including training sessions and certification adherence. This is a full-time on-site position at our Leeds location.

Qualifications

• Native English speaker with prior QA experience.
• Strong analytical and problem-solving abilities.

Responsibilities

• Monitor call quality and provide feedback to agents.
• Develop and update quality guidelines.
• Track key quality metrics and report findings.
• Coordinate and conduct training sessions for agents.
• Maintain compliance with professional certifications.

Skills

Native English

QA experience

Analytical skills

Job description

Remotely Cloud is seeking two Quality Assurance specialists in Leeds to monitor call quality and support service excellence. You will provide feedback to agents, help develop quality guidelines, and track metrics to drive continuous improvement.

The role requires native English proficiency, QA experience, and strong analytical skills, with responsibilities including training sessions and certification adherence. This is a full-time on-site position at our Leeds location.