Remote Customer Support Specialist

StaffingPro Inc.; London Colney; À distance; GBP 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Bonuses

Paid time off

Employee discounts

Supportive team

Feedback & coaching

Recognition programs

Résumé du poste

StaffingPro Inc. is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email and chat channels. You will maintain CRM records, resolve inquiries, and educate customers on product features while upholding quality standards.

The role emphasizes empathy, active listening, and adaptability in a multinational customer base, with opportunities for coaching and career growth in a remote team.

Qualifications

• Excellent verbal and written English communication.
• Prior customer service or call center experience preferred.
• Strong active listening and empathy skills.
• Ability to remain calm under pressure.
• Technical aptitude for learning software systems.
• Typing proficiency for efficient documentation.
• Problem-solving mindset and reliable work ethic.
• Adaptability to policy changes and quality service delivery.
• Multilingual abilities valued for international base.

Responsabilités

• Respond to customer inquiries via phone, email, and chat channels.
• Provide accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain detailed records of customer interactions in CRM systems.
• Elevate complex issues to appropriate departments and follow up for resolution.
• Identify opportunities to enhance customer satisfaction and educate customers on features.
• Handle complaints with empathy and professionalism.
• Meet quality and productivity standards.
• Participate in ongoing training and coaching sessions.
• Collaborate with team members through virtual platforms.

Connaissances

English proficiency

Customer service

Active listening

Empathy

Multitasking

Technical aptitude

Typing speed

Outils

CRM software

Multichannel tools

Description du poste

StaffingPro Inc. is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email and chat channels. You will maintain CRM records, resolve inquiries, and educate customers on product features while upholding quality standards.

The role emphasizes empathy, active listening, and adaptability in a multinational customer base, with opportunities for coaching and career growth in a remote team.