Remote Customer Support & Onboarding Specialist

Academic Key; United Kingdom; Remote; GBP 35,000 - 43,000; Full time

Job summary

Jane is hiring a Customer Support Representative in the United Kingdom. This fully remote role blends support, sales, and onboarding to help clinics get the most from the Jane platform.

You’ll lead demos, onboarding calls, and real-time support across phone, chat, and video, with a focus on quality and outcomes. Success means thriving in fast-paced live conversations, tailoring your communication to varied learners, and continually learning.

Qualifications

• Experience in customer support or service roles.
• Comfort with live video calls and multi-channel support.
• Ability to tailor communication to diverse learners.
• Willingness to learn and adapt in a fast-growth environment.

Responsibilities

• Lead product demos for clinics and inform customers about Jane.
• Conduct onboarding calls with new customers to ensure smooth setup.
• Provide real-time support across phone, chat, and video.
• Collaborate with teams to understand clinic needs and resolve issues.

Skills

Customer support

Demos

Onboarding

Communication

Live problem solving

Job description

Jane is hiring a Customer Support Representative in the United Kingdom. This fully remote role blends support, sales, and onboarding to help clinics get the most from the Jane platform.

You’ll lead demos, onboarding calls, and real-time support across phone, chat, and video, with a focus on quality and outcomes. Success means thriving in fast-paced live conversations, tailoring your communication to varied learners, and continually learning.