Customer Support Representative

Jane; United Kingdom; On-site; GBP 26,000 - 36,000; Full time

Job summary

Jane is a practice management platform used by thousands of health and wellness clinics. Our Support team isn’t like most: they understand clinic needs, solve real problems, and help practitioners get the most out of Jane.

This role blends support, sales, and onboarding, delivering demos, onboarding, and real-time assistance across phone, chat, and video. We move quickly, welcome coaching, and aim for delight in every interaction.

Responsibilities

• Lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video.
• Tailor communication to meet people where they are.

Job description

Want to do meaningful work that helps real clinics deliver better care? Jane is a practice management platform used by thousands of health and wellness clinics. Our product is robust, multi-faceted and growing, powering everything from scheduling and charting to payments, telehealth, insurance, and more.

Our Support team isn’t like most. They don’t just answer questions, they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane. If you thrive in a fast-learning environment, take pride in doing excellent work, and want to be part of something that’s truly making a difference in the world, this could be the place for you.

This role blends support, sales, and onboarding. You'll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video - often at high volume, always with a focus on quality and effectiveness over scripts or playbooks. At Jane, our performance bar is "delight", and reaching it takes effort. Working hard here doesn't mean working long, but it does mean caring deeply, learning constantly, and aiming higher than "just okay". Our product is big, and customer needs can be nuanced. One moment you might be troubleshooting a complex health insurance setup, the next guiding someone who's never used software. We support all kinds of learners, so you'll need to tailor your communication to meet people where they are.

We're growing fast, which means things move quickly - and sometimes messily. If you're energised by change, open to coaching, and excited to help build something meaningful, we'd love to hear from you.

As we grow, so do the opportunities: whether you're interested in becoming a subject matter expert, shaping systems and strategy, or growing into people leadership, we support a variety of career paths based on your strengths and goals. Our support team members need to thrive for about 12 months before exploring other roles outside of this one!

Working