Remote Customer Success Manager - Sustainability Solutions

Seeds Renewables; Greater London; Hybrid; GBP 96,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits offerings

Company-sponsored 401k with up to 4% match

Incentive Stock Options

Unlimited PTO

Job summary

A leading sustainability solutions company is seeking an experienced Customer Success Manager to drive customer engagement and program execution. You will manage a portfolio, ensuring customer satisfaction and helping clients achieve sustainability goals. The ideal candidate will have 4 to 7 years of experience in customer success or program management, with strong communication and relationship management skills. This remote role offers competitive compensation and benefits including stock options and unlimited PTO.

Qualifications

• 4 to 7 years of experience in customer success, program management, consulting, or sustainability roles.
• Proven experience building or executing programs, not just advising on them.
• Ability to translate high-level goals into structured, actionable plans.

Responsibilities

• Manage a portfolio of customers, ensuring strong engagement, retention, and satisfaction.
• Identify gaps, risks, and opportunities, and proactively adjust plans to ensure success.
• Drive implementation of customer programs, ensuring progress against defined milestones.

Skills

Communication skills

Customer relationship management

Program management

Sustainability knowledge

Job description

A leading sustainability solutions company is seeking an experienced Customer Success Manager to drive customer engagement and program execution. You will manage a portfolio, ensuring customer satisfaction and helping clients achieve sustainability goals. The ideal candidate will have 4 to 7 years of experience in customer success or program management, with strong communication and relationship management skills. This remote role offers competitive compensation and benefits including stock options and unlimited PTO.