Remote Customer Success Manager: Digital Experience Growth

Userc Dehradun; Greater London; Híbrido; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from anywhere

London office option

Flat hierarchy

Professional development

Volunteer days (5 per year)

Descripción de la vacante

Bloomreach seeks a Customer Success Manager to guide our customers through a digital experience transformation journey. You will collaborate with leadership and delivery teams to drive value from Bloomreach's platform and help clients realize the art of the possible in their digital experiences.

You will spend significant time educating customers on Bloomreach capabilities, partnering with internal teams to deliver innovative ideas and strong value.

Formación

• 2+ years of professional experience in a customer-facing role, ideally SaaS.
• Strong analytical ability with data-backed storytelling.
• Willingness to operate in a fast-moving startup environment.

Responsabilidades

• Influence customer and account team mindsets with innovative ideas.
• Show how digital experience vision translates into real outcomes using Bloomreach.
• Lead roadmap delivery to maximize business value for customers.
• Establish yourself as a trusted advisor to customer and account teams.
• Own customer satisfaction and value demonstration in strategic accounts.

Conocimientos

2+ years exp

Analytical skills

Startup mindset

Presentation skills

SaaS experience

Management experience

SEO tools

Site Search

Merchandising tools

E-commerce experience

B2B experience

Herramientas

CRM systems

Customer success platforms

Descripción del empleo

Bloomreach seeks a Customer Success Manager to guide our customers through a digital experience transformation journey. You will collaborate with leadership and delivery teams to drive value from Bloomreach's platform and help clients realize the art of the possible in their digital experiences.

You will spend significant time educating customers on Bloomreach capabilities, partnering with internal teams to deliver innovative ideas and strong value.