Customer Service Representative

Dev; West of England; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Wellbeing program

Refer & Earn

Career progression

Job summary

Colten Care is hiring a Customer Service Representative to handle student enquiries and payments. The role involves telephone contact with OU students and enquirers, with some email and webchat support. You will use multiple databases to maintain details and provide a seamless, informative experience.

Benefits include paid training, generous holiday, wellbeing programs, and opportunities for progression. The position is full-time with a 40-hour week and a mix of Bristol onboarding and home-based

Qualifications

• Excellent written and verbal communication to educate candidates.
• Comfortable navigating multiple databases and systems.
• Reliable attendance and punctuality to cover customer needs.

Responsibilities

• Handle student enquiries primarily by telephone, with email and webchat as needed.
• Process fee payments and maintain accurate records in systems.
• Present a seamless, consistent experience to OU students and enquirers.
• Support the recruitment team to help achieve target numbers.

Skills

Written & Verbal communication

Good computer skills

Multisystem navigation

Flexible attendance

Customer service orientation

Tools

CRM software

Payment processing systems

Job description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Colten Care

Job Description

Location: Bristol Office for Training, then Work From Home

Shifts: Full time 40.00 Monday – Friday between 8:00am and 6:00pm. Training Duration: 3 Weeks

The Role:

• The student recruitment team is the first point of contact for students (undertaking OU study and considering their next modules), and enquirers seeking information about OU study
• Contact is primarily telephone, but with email, letter, webchat as necessary
• Includes processing fee payments
• Agents will be required to present a seamless, consistent experience to OU students and enquirers, helping OU achieve its student number targets
• Team members need to be confident using the telephone, and confident working with complex systems and information as the role will make use of multiple databases to maintain student, company and enquirer details

What else do we need from you?

• A good attitude that revolves around seeking to understand candidates, and presenting information that will act to educate them, or help them progress on their journey
• Confidence, resilience, and a dedicated approach to providing an exceptional level of serviceA good level of Written & Verbal communication skills
• Good Computer skills, and the ability to navigate multiple systems with ease
• Flexibility, great attendance and good time keeping to make sure you are available for our customers

Benefits of being a Customer Service Representative

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover &Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

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