Remote Customer Service Executive – Flexible Hours

School Result; Greater London; Hybrid; GBP 27,500 - 28,000; Full time

Benefits offered by this job

26 days annual leave + bank holidays

Enhanced maternity and paternity leave

Flexible working hours

Discount on Bike Club subscription

Monthly team socials

Onboarding and training provided

Job summary

A children's bike subscription service is seeking a Customer Service Executive to join their remote-first team. This role involves delivering exceptional support via email, phone, and social media. Candidates should have a genuine passion for customer service, experience with CRM tools, and strong problem-solving skills. The role requires minimum 1 year of customer service experience and offers a flexible schedule alongside meaningful team engagement. Competitive salary and benefits are provided.

Qualifications

• Minimum 1 year of experience in a similar customer service role.
• Genuine passion for delivering high-quality customer support.
• Dependable, organised, and dedicated team player.

Responsibilities

• Handle member queries across email, phone, and social media channels.
• Develop expert product knowledge of Bike Club’s bicycle range.
• Act as the voice of the customer, gathering feedback and sharing insights.
• Resolve issues on first contact whenever possible.

Skills

High-quality customer support

Problem-solving skills

Experience with CRM tools

Empathy

Organised

Ability to work independently

Tools

Salesforce

Job description

A children's bike subscription service is seeking a Customer Service Executive to join their remote-first team. This role involves delivering exceptional support via email, phone, and social media. Candidates should have a genuine passion for customer service, experience with CRM tools, and strong problem-solving skills. The role requires minimum 1 year of customer service experience and offers a flexible schedule alongside meaningful team engagement. Competitive salary and benefits are provided.