Remote Customer Retention Leader (Fintech)

Jobgether; United Kingdom; Remote; GBP 45,000 - 67,000; Full time

Benefits offered by this job

Competitive USD Salary

Performance-Based Incentives

Paid Annual Leave: 10 days

Public Holidays: US holidays

100% Remote Work

Leadership and Career Development

High-Growth Industry Exposure

Direct Business Impact

Collaborative Culture

AI-Enabled Work Environment

Job summary

Jobgether, on behalf of a partner company, is seeking a Customer Retention Supervisor based in the United Kingdom. You will lead a team of retention specialists within the fintech and cryptocurrency sector, owning customer reactivation, repeat transactions, and revenue recovery while guiding outbound engagement.

This role blends hands-on leadership with strategic campaign management. You will coach staff, develop SOPs, analyse performance, and collaborate with Marketing, Support, Sales,

Qualifications

• At least 3 years of supervisory or leadership experience in customer retention, outbound sales, contact centre operations, or a similar customer-facing environment.
• Proven ability to drive retention, reactivation, and revenue with performance-driven teams.
• Experience developing SOPs, outbound calling scripts, workflows and training materials.

Responsibilities

• Lead and motivate a team of Customer Retention Specialists.
• Conduct outbound calls to drive repeat transactions and reactivate inactive customers.
• Develop, implement and improve SOPs, scripts, workflows, and training materials.
• Organise daily outreach activities, manage agent schedules, and allocate campaigns.
• Design and execute retention campaigns including offers, incentives, follow-ups, and reactivation initiatives.
• Monitor KPIs such as call volumes, conversion rates, and revenue recovered.
• Coach and conduct performance reviews to raise skill and results.
• Analyse customer behaviour and campaign performance to identify retention opportunities.
• Maintain CRM records, dashboards, and regular reports.
• Support recruitment, onboarding and training for the team.
• Utilise AI-powered tools to improve research and productivity.

Skills

Leadership

Retention leadership

Outbound sales

SOP development

Coaching

CRM usage

Excel

Data analysis

Communication

Fintech knowledge

Tools

CRM systems

Microsoft Excel

AI tools

Job description

Jobgether, on behalf of a partner company, is seeking a Customer Retention Supervisor based in the United Kingdom. You will lead a team of retention specialists within the fintech and cryptocurrency sector, owning customer reactivation, repeat transactions, and revenue recovery while guiding outbound engagement.

This role blends hands-on leadership with strategic campaign management. You will coach staff, develop SOPs, analyse performance, and collaborate with Marketing, Support, Sales,