Remote Content Designer | AI-Driven Content Audit & UX

Harvey Nash; United Kingdom; Remote; GBP 14,852,000 - 16,790,000; Part time

Job summary

Harvey Nash is seeking a Content Designer / Digital Content Consultant to support a local authority. The role is fully remote, with a 3-month contract, paying £350 per day.

You will audit and improve website content, focus on accessibility and user-centred design, and leverage AI tools to enhance content and self-service capabilities. The ideal candidate has proven experience in content design, auditing large-scale sites, and engaging stakeholders to translate user needs into practical

Qualifications

• Experience as Content Designer, Digital Content Consultant or Content Specialist.
• Strong user-centred content design and digital best practices.
• Knowledge of web accessibility standards and inclusive content.
• Experience improving digital user journeys and online self-service.
• Experience using AI tools to support content design, auditing and optimisation.

Responsibilities

• Conduct a comprehensive audit of existing website content, structure and user journeys.
• Benchmark the local authority’s website against leading UK local authorities and best-practice digital services.
• Assess content quality, accessibility, usability and consistency.
• Recommend and implement improvements to make content clearer, more accessible and resident-focused.
• Optimise user journeys to help residents find information and complete tasks efficiently.
• Use AI tools to support content audits, content improvement and user experience optimisation.
• Identify opportunities to increase digital self-service and reduce avoidable customer contact.
• Develop a practical, prioritised roadmap for ongoing website and content improvements.
• Engage with relevant stakeholders to understand user needs, business requirements and service priorities.

Skills

Content Designer

Digital Content Consultant

Content Specialist

User-centred design

Accessibility

AI tools

Stakeholder engagement

Public sector experience

Tools

AI tools

Job description

Harvey Nash is seeking a Content Designer / Digital Content Consultant to support a local authority. The role is fully remote, with a 3-month contract, paying £350 per day.

You will audit and improve website content, focus on accessibility and user-centred design, and leverage AI tools to enhance content and self-service capabilities. The ideal candidate has proven experience in content design, auditing large-scale sites, and engaging stakeholders to translate user needs into practical