Content Designer

eTeam Workforce Limited; Worthing; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

eTeam Workforce Limited is seeking a Content Designer for a 3-month contract in Worthing or Telford, with 2 days per week in the office. The role will lead all content design and work with UX/UI designers, researchers and product managers to craft clear, accessible content for new digital services.

You will develop content to simplify complex information, test with user researchers and iterate based on feedback in an agile delivery setting.

Qualifications

• Excellent communication and interpersonal skills.
• Experience of writing for the web and creating content that is accessible and usable.
• Experience of user-centred design and using metrics and user feedback to refine content.
• Experience with content management and publishing systems.
• Proficient in writing Markdown.
• Knowledge of CESA could be beneficial.

Responsibilities

• Lead all aspects of Content Design within an agile delivery model.
• Collaborate with UX/UI designers, product managers and researchers to define content messages.
• Write high quality content for digital services and transactional interfaces.
• Test content with user researchers and iterate based on feedback.

Job description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: Content Designer
Duration: 3 months
Location: Telford or Worthing with 2 days/week in office

Job Description:

The postholder:

• Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services.
• Reports to Scrum Master, Product Lead and Digital Service Manager.
• Writes high quality content for new digital services that will encourage people to use them.
• Also collaborates with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
• Will make complex language and processes and make them simple to understand.
• Develop content in such a way that it will encourage people who rarely go online to use it.
• Will build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
• Will communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
• Leads on all aspects of Content Design.

Tasks include:

• Research of subject.
• Discussion with stakeholders and experts.
• Initial drafts of content to fit with UX design.
• Collaborating with user-researchers to test customer understanding.
• Iterating content.

Experience/skill sets include:

• Excellent communication and interpersonal skills.
• Experience of writing for the web, with proven ability of creating content that is accessible and usable.
• Experience of user-centred design. Proven experience in using metrics and user feedback to define/refine content.
• Experience in choosing the best format for displaying information to the user.
• Proven experience of working within a web, online and digital environment.
• Experience in working with content management and publishing systems.
• Proficient in writing Markdown.
• Candidate will ideally have knowledge of CESA.