Remote Contact Centre Team Lead – Coaching & Performance

Guidant Global; United Kingdom; Remote; GBP 32,000 - 45,000; Full time

Job summary

Guidant Global is seeking an experienced Contact Centre Team Leader to coach and develop a team of customer service advisors in a fast-paced contact centre. You will drive performance, monitor SLAs, and guide real-time issue resolution to optimise customer outcomes.

The role requires strong people management, coaching, and collaboration with stakeholders to deliver consistent, high-quality service and continuous improvement across the operation.

Qualifications

• Experience leading teams within a Contact Centre or Customer Service environment.

Responsibilities

• Lead, motivate, and manage a team within a contact centre environment.

Skills

Team leadership

Coaching

Performance management

SLA management

Stakeholder management

Communication

KPIs

Workforce management

Microsoft Office

Problem solving

Tools

Microsoft Office Suite

Job description

Guidant Global is seeking an experienced Contact Centre Team Leader to coach and develop a team of customer service advisors in a fast-paced contact centre. You will drive performance, monitor SLAs, and guide real-time issue resolution to optimise customer outcomes.

The role requires strong people management, coaching, and collaboration with stakeholders to deliver consistent, high-quality service and continuous improvement across the operation.