Contact Centre Team Lead - People & Performance Coach

Datacom; Modbury; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataC a

Career development opportunities

Learning platforms access

Employee discounts

Meaningful work

Job summary

Datacom in Modbury, England, is seeking an experienced Contact Centre Team Leader to guide a fast-paced team and deliver outstanding customer service. The role emphasizes people leadership, operational performance, and a strong coaching culture within a robust contact centre environment.

Applicants must be Australian Citizens and able to obtain Baseline security clearance. The position is full-time with rotating shifts across 7:00am–7:00pm, Monday to Friday, based in Modbury.

Qualifications

• Proven experience leading teams within a complex contact centre environment.
• Experience managing teams of up to 25 people.
• Strong coaching and performance-management capability.
• Understanding of contact centre metrics and customer experience.
• Ability to translate data into targeted coaching and outcomes.

Responsibilities

• Lead, coach and develop a team to achieve quality, productivity and customer service outcomes.
• Build a positive, accountable and high-performing team culture.
• Monitor team performance and use data to identify improvement opportunities.
• Conduct regular 1:1s and performance discussions.

Skills

Team leadership

Coaching

Performance management

Data-driven coaching

Customer experience

Communication

Problem-solving

Change management

Job description

Datacom in Modbury, England, is seeking an experienced Contact Centre Team Leader to guide a fast-paced team and deliver outstanding customer service. The role emphasizes people leadership, operational performance, and a strong coaching culture within a robust contact centre environment.

Applicants must be Australian Citizens and able to obtain Baseline security clearance. The position is full-time with rotating shifts across 7:00am–7:00pm, Monday to Friday, based in Modbury.