Contact Centre Team Leader - Coach & Grow Talent

Concentrix; East Midlands; On-site; GBP 29,000 - 36,000; Full time

Job summary

Concentrix Derby is seeking a Team Leader to coach a busy call centre team, drive performance and deliver outstanding customer service. You will lead day-to-day operations, monitor performance, and guide colleagues to meet KPIs.

As a Team Leader, you’ll develop people, conduct regular coaching, and promote Concentrix values while ensuring a positive, inclusive environment. This is a full-time, on-site role in Derby.

Qualifications

• Experience leading teams in fast-paced call centre / service environments.
• Proven coaching and development of others.
• Excellent communication with stakeholders and team.

Responsibilities

• Supervise and monitor daily team performance to hit targets.
• Coach and develop team members with regular performance conversations.
• Deliver exceptional customer service and resolve escalated queries.
• Communicate expectations clearly and run engaging team meetings.
• Promote company values and maintain a positive team environment.

Skills

Leadership

Communication

Multitasking

Coaching

Industry knowledge

Flexibility

Job description

Concentrix Derby is seeking a Team Leader to coach a busy call centre team, drive performance and deliver outstanding customer service. You will lead day-to-day operations, monitor performance, and guide colleagues to meet KPIs.

As a Team Leader, you’ll develop people, conduct regular coaching, and promote Concentrix values while ensuring a positive, inclusive environment. This is a full-time, on-site role in Derby.