Remote Community Support Specialist - Troubleshooting Expert

Zwift; Greater London; A distancia; GBP 28.000 - 42.000; Jornada completa

Descripción de la vacante

Zwift in the United Kingdom offers an Associate Specialist - Community Support role focused on autonomously managing and resolving complex customer issues. You will build rapport, guide customers to solutions, and become a subject-matter expert on Zwift software, subscriptions, and hardware compatibility.

This remote-eligible position emphasizes KPI delivery, process improvements, and collaboration with BPO partners to strengthen frontline teams while ensuring a high-quality, low-effort customer

Formación

• Proven experience handling and resolving complex customer cases.
• Strong written communication with a friendly, clear, professional tone.
• Knowledge of cycling hardware and Zwift products is a plus.

Responsabilidades

• Be the frontline representative for complex troubleshooting contacts relating to Zwift products, owning customer issues and guiding customers to a solution.
• Lead by example in achieving support KPIs and delivering high-quality, low-effort customer experience.
• Identify recurring issues and trends and suggest process or product improvements to Community Support specialists.
• Act as a subject-matter expert on Zwift software, subscriptions, hardware compatibility, and policies.
• Collaborate with Community Support teams and BPO partners to enhance frontline team capabilities.

Conocimientos

Strong written communication

Customer-focused mindset

Independent work

Emotional intelligence

Cycling hardware knowledge

Herramientas

CRM systems

Multichannel support

Descripción del empleo

Zwift in the United Kingdom offers an Associate Specialist - Community Support role focused on autonomously managing and resolving complex customer issues. You will build rapport, guide customers to solutions, and become a subject-matter expert on Zwift software, subscriptions, and hardware compatibility.

This remote-eligible position emphasizes KPI delivery, process improvements, and collaboration with BPO partners to strengthen frontline teams while ensuring a high-quality, low-effort customer