Remote Commercial Property Claims Adjuster

Intact Insurance (previously RSA); United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual discretionary incentive plan

Hybrid working60% office-based

25 days annual leave plus bank holiday

Flexible benefit options

Share investment options

Career development and mentoring

Inclusive culture and employee nets

Job summary

Intact Insurance is seeking a Commercial Loss Adjuster to join our established Commercial Claims team in the UK. You will manage property claims from notification to settlement, with remote work and on-site visits as needed.

The role covers a portfolio of claims up to £100,000 across multiple sectors, requiring strong negotiation and indemnity control. You’ll build client and broker relationships, coordinate suppliers, and support continuous improvements in claims handling and policy wordings.

Qualifications

• Proven experience handling commercial property claims.
• Strong knowledge of commercial property insurance and claims validation.
• Experience managing suppliers, contractors and repair networks.
• Good understanding of building construction and property damage assessment.
• Strong analytical, negotiation, organisational and decision-making skills.

Responsibilities

• Managing commercial property claims from instruction through to settlement, ensuring excellent customer outcomes.
• Conducting initial claim assessments, gathering evidence, reviewing coverage and setting reserves.
• Coordinating suppliers, surveyors and contractors to support progression and resolution.
• Delivering claim decisions and settlement recommendations within delegated authority.

Skills

Commercial property

Claims handling

Supplier management

Building construction

Analytical skills

Negotiation

Communication

Driving licence

Education

Cert CII / Cert CILA (or working towards)

Job description

Intact Insurance is seeking a Commercial Loss Adjuster to join our established Commercial Claims team in the UK. You will manage property claims from notification to settlement, with remote work and on-site visits as needed.

The role covers a portfolio of claims up to £100,000 across multiple sectors, requiring strong negotiation and indemnity control. You’ll build client and broker relationships, coordinate suppliers, and support continuous improvements in claims handling and policy wordings.