Remote Client Success Lead - Build the Function & Grow

Prosana; Greater London; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

Remote role (UK hours)

Growth path to Head of Client Success

Direct access to CEO

Job summary

Prosana seeks a proactive Client Success Leader to own the end-to-end client journey, from onboarding through renewal and referrals, with full ownership of the process and a platform mindset. You will take over CEO-led client comms, manage the Slack hub, and design data systems to pre-empt churn.

You'll work remotely on UK hours, with a path to Head of Client Success as the business scales. Profit sharing and a seat at shaping product opportunities are part of the package.

Qualifications

• 3+ years in a digital marketing agency, account management or client success.
• Experience in a start-up environment with incomplete processes.
• Ownership of full client lifecycle: onboarding, contracts, payments, not just relationships.
• Confident and energetic on camera.
• Hands-on with a CRM and a PM tool (ClickUp, Asana or Monday).
• Knowledge of P&L, profitability and pipeline forecasting.
• Ability to spot at-risk clients early and run retention calls.
• Experience coordinating external contractors.

Responsibilities

• Own the client journey end to end from onboarding to referrals.
• Take over day-to-day client communication, including managing Slack community.
• Build a system to house client data and surface churn risk.
• Track client activity weekly (revenue, actions, training).
• Intervene early to get clients back on track.
• Lead calls with existing members to determine needs.
• Drive conversion from shorter Sprint to longer programme.
• Oversee onboarding: payments, collections, signed agreements, data verification.
• Capture testimonials when clients win; turn happy clients into referrals.
• Provide feedback toSales/Marketing to attract better-fit clients.

Skills

Client lifecycle management

Startup experience

Cross-functional collaboration

Camera confident

CRM & PM tools

Financials tracking (P&L, margin)

Contracting & renewals

Coordination of contractors

Small agency experience

Tools

ClickUp

Asana

Monday

CRM software

Job description

Prosana seeks a proactive Client Success Leader to own the end-to-end client journey, from onboarding through renewal and referrals, with full ownership of the process and a platform mindset. You will take over CEO-led client comms, manage the Slack hub, and design data systems to pre-empt churn.

You'll work remotely on UK hours, with a path to Head of Client Success as the business scales. Profit sharing and a seat at shaping product opportunities are part of the package.