Remote Claims & Customer Experience Specialist

Flourish Ventures; United Kingdom; On-site; GBP 25,000 - 35,000; Part time

Benefits offered by this job

Generous health-insurance package

401(k) retirement plan

Competitive PTO policy

Generous family leave policy

Work from anywhere

Apple laptop and additional equipment

Job summary

Flourish Ventures is seeking a highly organized Customer Experience Specialist to join their insurance contact center team. This role involves being the first point of contact for customers reporting claims and assisting with administrative tasks.

The ideal candidate should have at least 2 years of experience in customer support and possess excellent communication skills. The position offers a generous health-insurance package, 401(k) matching, and the ability to work from anywhere.

Qualifications

• Minimum 2 years of experience in a customer support, claims, or administrative role.
• Ability to prioritize multiple tasks and meet deadlines.
• Focus on empathy and professionalism in communication.

Responsibilities

• Handle inbound calls to file new claims and assist customers.
• Gather, review, and enter claim information accurately.
• Partner closely with claims adjusters to ensure information accuracy.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Attention to detail

Proficiency with Google Workspace

Job description

Flourish Ventures is seeking a highly organized Customer Experience Specialist to join their insurance contact center team. This role involves being the first point of contact for customers reporting claims and assisting with administrative tasks.

The ideal candidate should have at least 2 years of experience in customer support and possess excellent communication skills. The position offers a generous health-insurance package, 401(k) matching, and the ability to work from anywhere.