Claims Resolution Specialist

Evri; Morley; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Evri is seeking a Claims Support Advisor to join our team and help deliver an outstanding customer experience. You will review and assess all information to determine the validity of customer claims for lost, damaged, or disputed deliveries, within productivity and handling time targets.

This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys problem-solving, ownership, and making a real difference for customers.

Qualifications

• Strong customer service experience in a contact centre environment.
• Professional and confident telephone manner with excellent listening skills.
• High level of accuracy and attention to detail.
• Competence in Microsoft Word, Excel, and Outlook.

Responsibilities

• Provide written and verbal updates to customers on claim status and outcomes.
• Obtain all required information to make informed decisions on claims.
• Decide whether to accept claims based on Terms.
• Collaborate with stakeholders to ensure correct outcomes for customers.
• Process payments and refunds with due diligence.
• Maintain accurate CRM records and proactive updates within SLAs.
• Help achieve KPIs and continuous improvement initiatives.

Skills

Customer service

Telephone etiquette

Attention to detail

Microsoft Office

Resilience under pressure

Team player

Customer-focused

Tools

CRM systems

Job description

Evri is seeking a Claims Support Advisor to join our team and help deliver an outstanding customer experience. You will review and assess all information to determine the validity of customer claims for lost, damaged, or disputed deliveries, within productivity and handling time targets.

This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys problem-solving, ownership, and making a real difference for customers.