Remote Care Tech Support Specialist

Cathedral Appointments | B Corp™; Reading; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Car allowance

Life insurance

Medical insurance

Pension scheme

Share scheme

Wellbeing programme

Volunteer day

Long service awards

Employee discounts

Cycle to work scheme

34 days holiday

Job summary

Cathedral Appointments is recruiting on behalf of a well-established provider of care technology services, helping older and vulnerable people live safely and independently in their own homes. As more customers rely on personal alarm and monitoring equipment, we are seeking a Customer Service Technical Advisor to keep that technology working and ensure customers feel confident using it.

This remote role covers Reading, Oxford, Milton Keynes and the surrounding central belt, so you will be based

Qualifications

• Excellent communication skills, with ability to explain technical information in simple terms.
• Patience and empathy when supporting older people and people with disabilities.
• A professional, respectful approach when working in customers’ homes.
• Good organisation and time management, and the confidence to work independently.
• Accurate record keeping and competence with Microsoft Office.

Responsibilities

• Provide remote technical support to customers, diagnosing and resolving faults on personal alarm and care technology equipment.
• Respond to automated device alerts, such as power failures or low batteries, making sure each issue is resolved or a replacement is arranged.
• Programme and update devices remotely using online device management systems, including pendant set-up and firmware updates.
• Explain clearly how equipment works, giving customers and their families the guidance and information they need to feel confident.
• Carry out occasional planned visits to customers’ homes and sites to maintain, repair or replace equipment, including basic installation tasks such as fitting smoke detectors or key safes.
• Take your turn on the team’s shared Saturday on-call rota.
• Manage your own workload to meet service targets, following safe working, safeguarding and data protection procedures.

Skills

Excellent communication

Patience and empathy

Independent worker

Strong organisation

Customer-focused

Tools

Microsoft Office

Job description

Cathedral Appointments is recruiting on behalf of a well-established provider of care technology services, helping older and vulnerable people live safely and independently in their own homes. As more customers rely on personal alarm and monitoring equipment, we are seeking a Customer Service Technical Advisor to keep that technology working and ensure customers feel confident using it.

This remote role covers Reading, Oxford, Milton Keynes and the surrounding central belt, so you will be based