Remote Bilingual CX Specialist (EN/FR) – Scotland

Too Good To Go; Scotland; Hybrid; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Wellness benefits

Vacation policy

International team

Zusammenfassung

Too Good To Go is seeking a bilingual Customer Experience Specialist in Scotland to join our CX team. You will be the face of our users and partners, delivering efficient, friendly support across email, chat and phone, and empowering actions against food waste.

You will work to KPIs, collaborate with global teams, and help maximize meals saved while upholding our brand values and commitment to sustainability.

Qualifikationen

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French and English.
• Based in Scotland.
• Comfortable working towards KPIs and performance targets.
• First-class and inspiring communicator.
• Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• Team player with strong relationship skills.
• Detail-oriented with repetitive tasks.
• Experience in marketplace, big platform, or food industry is a bonus.

Aufgaben

• Be the main point of contact for users and partners; ensure outstanding service via email, chat and phone.
• Answer questions through Social Media tools.
• Handle priority situations with high care and contact users/stores proactively when needed.
• Empower users and partners to maximize saved meals through proactive support and retention efforts.
• Act as a brand ambassador in all communications and promote sustainable behavior.
• Identify pain points and surface issues to internal stakeholders globally.

Kenntnisse

Customer Service

Account Management

Communication

CRM usage

Tools

Zendesk

Salesforce

HubSpot

SAP

Jobbeschreibung

Too Good To Go is seeking a bilingual Customer Experience Specialist in Scotland to join our CX team. You will be the face of our users and partners, delivering efficient, friendly support across email, chat and phone, and empowering actions against food waste.

You will work to KPIs, collaborate with global teams, and help maximize meals saved while upholding our brand values and commitment to sustainability.