Remote AWS Support Engineer – Cloud Ops & Incidents

Comstor Europe; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Rebura, part of Westcon-Comstor, seeks an AWS Support Engineer to join our Cloud Data Support team. You will support clients’ AWS environments, manage incidents and requests, and help with onboarding and service improvements. Some remote work is possible, with occasional meetings in London. A proactive, collaborative mindset is essential.

The role requires familiarity with AWS services, IaC tools such as Terraform or CloudFormation, and scripting basics for automation.

Qualifications

• Experience with AWS services and cloud governance practices is beneficial.
• Basic scripting skills (Python, Bash) for automation are preferred.
• Terraform or CloudFormation IaC experience is mandatory.

Responsibilities

• AWS Environment Support: Maintain client AWS environments for stability, performance, security and cost efficiency.
• Incident and Request Management: Manage incident and request tickets (Jira) meeting client SLAs.
• Change Management: Implement Change Management Requests as needed.
• Proactive Issue Prevention: Analyze trends and implement permanent solutions.
• Documentation: Create and maintain documentation using Confluence.
• Monitoring and Event Management: Proactively monitor AWS infrastructure and address issues.
• RCAs: Conduct root cause analyses after incidents to prevent recurrence.
• Client Onboarding Support: Assist and lead onboarding of new clients to support services.
• Client Meetings: Provide updates and recommendations to support AWS maturity and operations.
• Shift Participation: Be available for Early, Day, and Late shifts; participate in On-Call rota.

Skills

AWS Technologies

Terraform

CloudFormation

Python

Bash

Monitoring

Jira

Tools

Terraform

CloudFormation

Job description

Rebura, part of Westcon-Comstor, seeks an AWS Support Engineer to join our Cloud Data Support team. You will support clients’ AWS environments, manage incidents and requests, and help with onboarding and service improvements. Some remote work is possible, with occasional meetings in London. A proactive, collaborative mindset is essential.

The role requires familiarity with AWS services, IaC tools such as Terraform or CloudFormation, and scripting basics for automation.