Cloud Infra Support Engineer - IREO

AMAZON UK; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Support Engineer to join the Infrastructure Reliability Engineering Organisation (IREO) in London. You will diagnose complex customer issues, apply Linux/Windows expertise, and collaborate with internal teams to maintain high SLAs.

The role emphasizes automation, continuous improvement, and hands-on development across services and platforms. You will engage with software/hardware teams to patch, migrate OS, and implement code updates, while growing

Qualifications

• Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• Experience in systems administration (Linux/Windows).
• Experience working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent.

Responsibilities

• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently manage ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Lead the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engage with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates.
• Work with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborate closely with experienced engineers and actively engage in knowledge-sharing sessions with the team.
• Allocate personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth.

Skills

Linux

Windows

Python

Java

Perl

PHP

Ruby

Bash

Education

Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field

Job description

Amazon Web Services (AWS) is seeking a Support Engineer to join the Infrastructure Reliability Engineering Organisation (IREO) in London. You will diagnose complex customer issues, apply Linux/Windows expertise, and collaborate with internal teams to maintain high SLAs.

The role emphasizes automation, continuous improvement, and hands-on development across services and platforms. You will engage with software/hardware teams to patch, migrate OS, and implement code updates, while growing