Remote Author Happiness Intern (Publishing Platform)

Reedsy; United Kingdom; Remote; GBP 14,000 - 26,000; Full time

Benefits offered by this job

Work from home

Paid parental leave

Annual team retreat

Job summary

A leading publishing marketplace in the United Kingdom is seeking a support role to assist authors and creative professionals. Candidates must possess strong writing skills and an analytical mindset. The position requires teamwork in a remote setting. The role involves offering support to users, reviewing projects, and maintaining FAQs. The salary ranges from £14k to £26k, with benefits including work-from-home flexibility and paid parental leave.

Qualifications

• Ability to communicate effectively in a remote team.
• Experience in customer support is a plus.
• Availability to work every other weekend for 6 months.

Responsibilities

• Offer support to Reedsy users.
• Review projects submitted on the platform.
• Build customer funnels to reactivate users.
• Maintain and update the FAQ based on feedback.
• Suggest product features based on user feedback.
• Contribute to maintaining a high NPS.

Skills

Analytical mind

Team collaboration

Strong writing skills

Native-level English speaker

Job description

A leading publishing marketplace in the United Kingdom is seeking a support role to assist authors and creative professionals. Candidates must possess strong writing skills and an analytical mindset. The position requires teamwork in a remote setting. The role involves offering support to users, reviewing projects, and maintaining FAQs. The salary ranges from £14k to £26k, with benefits including work-from-home flexibility and paid parental leave.