Customer Happiness Intern - Remote

Reedsy; United Kingdom; Remote; GBP 14,000 - 26,000; Full time

Benefits offered by this job

Work from home

Paid parental leave

Annual team retreat

Job summary

A leading publishing marketplace in the United Kingdom is seeking a support role to assist authors and creative professionals. Candidates must possess strong writing skills and an analytical mindset. The position requires teamwork in a remote setting. The role involves offering support to users, reviewing projects, and maintaining FAQs. The salary ranges from £14k to £26k, with benefits including work-from-home flexibility and paid parental leave.

Qualifications

• Ability to communicate effectively in a remote team.
• Experience in customer support is a plus.
• Availability to work every other weekend for 6 months.

Responsibilities

• Offer support to Reedsy users.
• Review projects submitted on the platform.
• Build customer funnels to reactivate users.
• Maintain and update the FAQ based on feedback.
• Suggest product features based on user feedback.
• Contribute to maintaining a high NPS.

Skills

Analytical mind

Team collaboration

Strong writing skills

Native-level English speaker

Job description

About Reedsy

We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.

We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!

Job Description

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

• Analytical mind
• You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker
• Availability to work every other weekend and full-time for 6 months
• Customer support experience is welcomed, but not a necessity

Bonus Points

• Previous experience working/interest in a marketplace and/or in a creative industry;
• A good dose of ambition, as well as a great sense of humour;
• Fluent in French, Spanish, or German.

Benefits

• Work from home;
• Paid paternal and maternal leave;
• Annual team retreat

Salary range:

£14k – £26k