Publishing Systems Support Analyst - Hybrid (London)

Hachette UK; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

28 annual leave days, increasing with service

Community days

Summer hours

Retail discounts

Cycle to Work scheme

Wide-ranging training library

Development programmes

Up to 70% off book purchases

Charity bookshelf

Season ticket loans

Job summary

A major book publishing company in London is looking for an Application Support Analyst to enhance user experiences with their key Publishing systems. You will manage query resolutions, support incident management, and collaborate with various stakeholders. The ideal candidate should have a background in IT or Publishing, showcasing analytical skills and a commitment to providing excellent service. The role offers generous leave, retail discounts, and personal development opportunities in a hybrid work environment.

Qualifications

• Background in IT or Publishing is preferred.
• Ability to resolve user queries and manage incidents.
• Flexibility and relationship-building skills are crucial.

Responsibilities

• Provide support for end user experience on key Publishing systems.
• Manage day-to-day query resolution and incident management.
• Collaborate with third-party suppliers and internal teams.

Skills

IT knowledge

Analytical skills

Enthusiasm and commitment

Job description

A major book publishing company in London is looking for an Application Support Analyst to enhance user experiences with their key Publishing systems. You will manage query resolutions, support incident management, and collaborate with various stakeholders. The ideal candidate should have a background in IT or Publishing, showcasing analytical skills and a commitment to providing excellent service. The role offers generous leave, retail discounts, and personal development opportunities in a hybrid work environment.