Remote Accounts Lead — Client Growth & Renewals

Mosaec; Oxford; Hybrid; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Remote work (UK/EU based)

4-day work week (monthly)

28 days paid holiday

Flexible working

Team retreats

Enhanced parental leave & sick pay

Job summary

Ellipsis seeks an Accounts Lead to own major client relationships, renewals, and expansions for a fast-moving AI search agency. You’ll work remotely from the UK/EU with a global client base across the UK, Europe, and US.

The role blends strategy, client storytelling, and cross-functional collaboration with Strategy, Operations, and Sales. You’ll engage top accounts, drive renewals, pursue expansion opportunities, and represent the voice of the customer internally, ensuring delivery aligns with

Qualifications

• Able to manage complex and commercially important client relationships.
• Strong understanding of SEO and AI search to discuss with technical clients.
• Commercially confident: renewals, expansions, and upsells.

Responsibilities

• Own the client story and ensure clear communication of results and impact.
• Run the weekly/monthly client communication rhythm via calls, Slack, and email.
• Understand client businesses to expand engagements and drive long-term retention.
• Lead renewals and expansion conversations and chase case studies/referrals.
• Advocate for the client internally and coordinate with Strategy, Operations, and Sales.

Skills

Client relationships

Strategic thinking

Commercial mindset

Tools

SEO knowledge

Job description

Ellipsis seeks an Accounts Lead to own major client relationships, renewals, and expansions for a fast-moving AI search agency. You’ll work remotely from the UK/EU with a global client base across the UK, Europe, and US.

The role blends strategy, client storytelling, and cross-functional collaboration with Strategy, Operations, and Sales. You’ll engage top accounts, drive renewals, pursue expansion opportunities, and represent the voice of the customer internally, ensuring delivery aligns with