Remote Account Manager

Candid; England; Remote; USD 45,000 - 50,000; Full time

Job summary

Join Candid as a Remote Account Manager where you'll cultivate relationships with dental practices to drive growth in clear aligner case volume. You'll provide essential training and support while collaborating closely with teams to enhance customer experience, ultimately improving oral health outcomes across the country.

Benefits

Competitive compensation

Stock option plan

Unlimited PTO

Work from home stipend

Comprehensive health coverage

Discount on treatment plans

Qualifications

• 2+ years of sales or account management experience preferred in dental or healthcare.
• Proficient with CRM platforms to manage accounts and sales pipelines.

Responsibilities

• Drive case submission growth within existing dental practices.
• Provide training and support to ensure practices submit CandidPro cases successfully.
• Collaborate with cross-functional teams and report account performance.

Skills

Communication

Relationship Management

Sales Strategy

Education

Bachelor's degree in business, marketing, or related field

Tools

Salesforce

Job description

About Us

If you think healthcare is broken, we want you. If you think the solution is marrying old-fashioned clinical expertise and new-fashioned telehealth tech, we need you. At Candid, we’re doctors and data geeks, artists and changemakers, care specialists and tech futurists. As we grow our team, we’re looking for people who are as passionate about their craft as they are about changing lives one smile at a time.

On our team, you’ll help make oral health more affordable and accessible than ever before. We believe a life of candid self-expression is a rich life. And our clear aligner therapy helps people across the country straighten their smiles, grow their confidence, and live as their truest selves.

If you're ready to sharpen your skills, have a huge impact, and help solve healthcare, join us.

Role

The Remote Account Manager plays a critical role in growing CandidPro clear aligner case volume by cultivating long-term, productive relationships with dental practices. In this fully remote role, you’ll be responsible for increasing case submissions and supporting providers through onboarding, training, and ongoing strategic guidance. Your success will be measured by your ability to consistently meet or exceed sales quotas and contribute to overall revenue growth.

This is a fully remote position. We will accept candidates in any location within the contiguous United States.

What You’ll Do

• Drive case submission growth within existing dental practice accounts by identifying strategic opportunities for expansion Serve as the primary point of contact for your accounts, building strong relationships with dental professionals and key decision-makers
• Provide training and ongoing support to ensure practices are confident and successful in submitting CandidPro cases
• Collaborate with cross-functional teams to deliver timely, responsive solutions to customer needs and inquiries
• Partner with marketing on campaigns and educational programs to drive account activation and case growth
• Maintain deep product and industry knowledge to position CandidPro in conversations with practices effectively
• Analyze performance data and customer feedback to identify trends and make data-informed recommendations
• Track and report on account performance, pipeline status, and key milestones
• Occasionally attend industry events or conferences to support account development efforts (travel up to 10%)
  
  

What You’ll Need

• 2+ years of sales or account management experience (experience in the dental or healthcare industry preferred)
• Bachelor's degree in business, marketing, or a related field—or equivalent industry experience
• Strong verbal and written communication skills with a high level of professionalism
• Confident presenter and educator, comfortable leading virtual and live trainings
• Experience using CRM platforms to manage accounts and sales pipelines (Salesforce experience preferred)
• Ability to work independently, prioritize effectively, and manage multiple relationships remotely
• A strong customer-first mindset and passion for improving oral health outcomes through innovation
  
  

Pay & Perks

• Competitive compensation
• Stock option plan to give our employees a direct stake in Candid’s success
• Unlimited PTO to give our employees a little extra R&R when they need it
• Work from home stipend
• Comprehensive health coverage (medical, dental, vision) and generous parental leave
• Significant discount on our customized treatment plans and aligners
• You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning
  
  

Base compensation for this role is $45,000 - $50,000 annually plus a performance-based variable. Our compensation ranges are based on paying competitively for our size and industry and are one part of the total compensation package that includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset, and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have the option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors.

Values

• Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
• Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
• Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement.
• Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
• Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.
  
  

EEOC

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.

We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.