Remote 3rd Level C# Technical Support Analyst

Worldline; Chester; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

On-call allowance

Flexible benefits scheme

Job summary

Magellan is seeking a 3rd Level Technical Support Analyst to support critical UK Rail systems. The role requires strong C# expertise and offers remote work within Mainland UK, with a monthly collaboration day in the North West and occasional site visits.

Daily activities include incident resolution, root-cause analysis, and deployment of fixes; you will work with on/off-shore teams and participate in on-call duties.

Qualifications

• Experience of c. 5 years in a technical support, technical analyst, or software engineering role.
• Demonstrable expertise in Microsoft C# (production-level experience).
• Strong fault investigation and problem-solving capabilities.
• Experience with delivering application support in business-critical services in 24x7 SLA driven environments.

Responsibilities

• Investigate and resolve complex Incidents escalated from 1st/2nd level support teams or triggered by automated monitoring.
• Perform detailed fault analysis and root cause investigation on production and pre-production systems.
• Develop and deploy bug fixes and hotfixes in C# applications.
• Provide technical guidance and mentoring to junior support team members.

Skills

Microsoft C#

Problem solving

SQL

Cloud platforms (AWS/Azure/Google)

Git / Version control

CI/CD pipelines

JIRA/Confluence

ServiceNow

Docker

Tools

Visual Studio

Git

JIRA

Confluence

ServiceNow

Job description

Magellan is seeking a 3rd Level Technical Support Analyst to support critical UK Rail systems. The role requires strong C# expertise and offers remote work within Mainland UK, with a monthly collaboration day in the North West and occasional site visits.

Daily activities include incident resolution, root-cause analysis, and deployment of fixes; you will work with on/off-shore teams and participate in on-call duties.