Remote 3rd Level C# Support Analyst - Rail Tech

Magellan; England; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Great Place To Work certification

Early access to new technologies

Job summary

Magellan, an international Management and Technology Consulting Group, is seeking a 3rd Level Technical Support Analyst for its Transport and Mobility unit. The role requires strong Microsoft C# expertise and offers the chance to work with on-shore and off-shore teams to support critical rail systems.

The position is remote within Mainland UK with occasional travel to Magellan sites and customer sites. You will participate in on-call duties, knowledge transitions, and maintain high-quality code

Qualifications

• Experience of ~5 years in technical support, technical analysis, or software engineering.
• Production-level expertise in Microsoft C# (Core/Framework).
• Strong fault investigation and problem-solving capabilities.
• Experience with debugging tools and SQL troubleshooting.
• Experience with cloud-based deployments and containerized environments (e.g., Docker/Kubernetes).

Responsibilities

• Investigate and resolve complex incidents escalated from tier 1/2 teams.
• Perform detailed fault analysis and root-cause investigations.
• Develop and implement fixes for critical system issues.
• Write and maintain troubleshooting documentation and SOPs.
• Mentor junior team members and provide technical guidance.
• Participate in on-call support and after-hours maintenance as needed.
• Collaborate with cross-functional teams and stakeholders.
• Contribute to design and development of significant enhancement releases.

Skills

Microsoft C#

Fault analysis

Code debugging

C#/.NET Framework

C#/.NET Core

SQL

Cloud platforms

IBM MQ/MSMQ

CI/CD

Git

Visual Studio

Tools

Visual Studio

SQL Server

IBM MQ

MSMQ

Google Cloud

AWS

Azure

JIRA/Confluence

ServiceNow

Job description

Magellan, an international Management and Technology Consulting Group, is seeking a 3rd Level Technical Support Analyst for its Transport and Mobility unit. The role requires strong Microsoft C# expertise and offers the chance to work with on-shore and off-shore teams to support critical rail systems.

The position is remote within Mainland UK with occasional travel to Magellan sites and customer sites. You will participate in on-call duties, knowledge transitions, and maintain high-quality code