Remote 1st Line IT Service Desk Agent

Greenhouse Software, Inc.; Manchester; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary with progression

Generous annual leave

Enhanced family leave

Techscheme for discounted technology

Eyecare vouchers

Smart Health – 24/7 GP access

Dental insurance

Critical illness cover

Job summary

Lookers Head Office Manchester – Remote UK with occasional travel is looking for a 1st line IT Service Desk Agent. This 6 month FTC role offers a salary of £26,000 - £27,000 per year, with 37.5 hours and shift patterns Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00.

You will provide first-line IT support, log incidents, and ensure SLA/KPI adherence while delivering a seamless customer experience. The ideal candidate could be new to IT or an experienced 1st Line Agent seeking a challenge

Qualifications

• First-line IT support experience or strong desire to start in IT
• Ability to handle incidents and requests with a focus on customer service
• Experience working in a busy, fast-paced environment

Responsibilities

• Provide a seamless customer experience and exceed expectations
• Log and manage incidents per SLA and KPIs
• Collaborate with the IT Service Desk team to resolve issues

Skills

Customer service

Communication

Team collaboration

Tools

MS 365

Entra

Active Directory

Job description

Lookers Head Office Manchester – Remote UK with occasional travel is looking for a 1st line IT Service Desk Agent. This 6 month FTC role offers a salary of £26,000 - £27,000 per year, with 37.5 hours and shift patterns Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00.

You will provide first-line IT support, log incidents, and ensure SLA/KPI adherence while delivering a seamless customer experience. The ideal candidate could be new to IT or an experienced 1st Line Agent seeking a challenge