Remortgage Support Case Manager

Movera

Stockport

On-site

GBP 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

25 days holiday plus your birthday off

Moving home days off

Volunteering days

Retailer discounts and frequent socials

Refer a friend bonuses

Job summary

A leading legal services provider in Stockport is seeking a Remortgage Support Case Manager. The successful candidate will have 2+ years of experience, strong client care skills, and the ability to manage complex remortgage transactions while ensuring compliance with service agreements. This full-time role offers a chance for career growth in a dynamic team-focused environment, along with various benefits including generous holiday allowance and company-sponsored events.

Qualifications

2+ years of experience as a Case Manager required.
Strong customer service skills.
Ability to work independently and in a team.

Responsibilities

Oversee case progression to maintain service levels.
Manage complex remortgage transactions.
Ensure compliance with Service Level Agreements.

Skills

Client care skills

Attention to detail

Problem-solving

Job description

Overview

Movera, Stockport, England, United Kingdom. Join to apply for the Remortgage Support Case Manager role at Movera. Ready to step up and shape the future of your Remortgage Case Management career? Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders. ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. We’re on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do. Our conveyancing and remortgage teams across Stockport and Leeds offer the best possible service for our clients, reflected in our 4.8* Trustpilot rating. What makes us great is you, so we’re searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.

The Role

As a Support Case Manager at ONP you’ll have the chance to:

Own your success: Ensure effective holiday cover on live remortgage cases to ensure seamless progress and in doing so shaping the client experience and driving positive outcomes.
Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations.
Grow Your Career at ONP: We’re proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you.

Key Responsibilities

Overseeing ad hoc case progression with the aim of maintaining service levels
Monitor and deliver fully against personal and business targets
Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner whilst the case manager is otherwise engaged and providing comprehensive handover as required
Responsible for dealing with complex aspects of any remortgage transaction
Provide an exceptional service both to the client but also to introducers and associates
Deal with complex enquiries on transactions
Recognise potential risks and resolve issues without putting the client or business at risk
Responsibility to ensure that all files being overseen are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
Ensure detailed telephone notes are maintained throughout time spent providing cover and dealing with emails and telephone calls in a timely manner
Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
Optimise the client experience through use of our conveyancing systems and technology
Suggest improvements to current policies and procedures
Any other duties as required by the business

The Person

We\'re looking for a skilled Case Manager with preferably around 2+ years\' previous experience.
An Enthusiastic team-player and natural self-starter able to work on own initiative.
The Ability to deliver a high level of customer service.
Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday.
Flexibility in day-to-day task management

What we can offer

We aim to reward your hard work generously. You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.
25 days holiday + your birthday off!
Moving home days off
Volunteering days
Retailer discounts and frequent socials
Refer a friend bonuses

Diversity, Equity & Inclusion: Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job. At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.

Seniority level