Case Manager

LiveMore Mortgages; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Employer pension contribution

Salary-sacrifice pension scheme

Salary-sacrifice nursery voucher

Job summary

LiveMore is recruiting a Senior Underwriter for the Glasgow office with hybrid working. You will support mortgage applications from application to completion, liaising with conveyancers and the Completions team to help offers progress to completion.

This role is the first point of contact for broker queries, requiring organisation, attention to detail and thorough knowledge of lending criteria and regulatory requirements.

Qualifications

• Understanding of regulatory landscape (data protection, AML, Treating Customers Fairly)
• Strong organisational skills, ability to meet deadlines and maintain attention to detail
• Task-oriented, able to prioritise workload and chase outstanding actions

Responsibilities

• Manage a busy pre-offer pipeline and keep cases moving efficiently.
• Answer broker calls and provide clear case updates.
• Respond promptly to broker and internal queries.
• Be an expert in our lending criteria and support brokers with related questions.
• Chase outstanding information, documents and actions.
• Work with Underwriting to package applications effectively.
• Keep case notes, communications and next steps up to date.
• Manage priorities, service levels and broker expectations.
• Escalate blockers and support smoother pipeline movement.

Job description

Senior Underwriter (based in Glasgow office)

Department

Underwriting Operations

Location

Glasgow office / hybrid

Key internal stakeholders

Underwriting team, Completions Officer

Key external stakeholders

Contract Type

3-month FTC

LiveMore exists to challenge the unfair NOs in the mortgage world. That's why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that's yet to come.

Using our unique LiveMore Mortgage Matcher® and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don't – like with LiveMore's current mortgages 'up to', 'into' and 'in' retirement.

LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. As evidence of our growth, in June 2025 we were recognised as one of the Top 100 Fastest Growing Companies in the UK by the Business Leaders 500. In 2025, we grew our annual lending volumes by over 80% to lend c.£350m and completed our second £200m+ securitisation.

Role

At LiveMore, we care passionately about giving great service to the mortgage brokers that introduce customers to us. As a Case Manager, you will support mortgage applications from application to completion, gathering and checking supporting documents, packaging applications for Underwriting, and working with conveyancing solicitors and the Completions team to help offers progress to completion.

This role is the first point of contact for broker queries on applications, so you will enjoy delivering exceptional service, staying organised, progressing tasks promptly and maintaining excellent attention to detail.

Responsibilities

• Manage a busy pre-offer pipeline and keep cases moving efficiently.
• Answer broker calls and provide clear case updates.
• Respond promptly to broker and internal queries.
• Be an expert in our lending criteria and support brokers with related questions.
• Chase outstanding information, documents and actions.
• Work with Underwriting to package applications effectively.
• Keep case notes, communications and next steps up to date.
• Manage priorities, service levels and broker expectations.
• Escalate blockers and support smoother pipeline movement.

Requirements

• A task-oriented approach, with the ability to prioritise workload, maintain clear task lists, track outstanding actions, chase next steps promptly, update case notes and follow work through to completion.
• An understanding of the current regulatory landscape in respect of data protection, money laundering and treating customers fairly.
• Strong organisation skills, with the ability to work to strict deadlines and maintain excellent attention to detail.

Benefits and environment

• High-quality working environment.
• Employer pension contribution.
• Salary-sacrifice pension scheme, saving marginal rate on contributions.
• Salary-sacrifice nursery voucher scheme, as above.