Remortgage Technical Case Manager

Movera; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + birthday off

Hybrid or remote working

Moving home days off

Volunteering days

Retailer discounts

Refer a friend bonuses

Job summary

A legal services provider in the UK is seeking a Technical Case Manager to manage complex remortgage cases and ensure outstanding client service. This full-time role includes hybrid or remote work options and offers 25 days of holiday plus additional perks. Ideal candidates will possess strong attention to detail and customer service abilities, and must be capable of handling all levels of case responsibilities.

Qualifications

• Demonstrable experience covering all levels of remortgage cases.
• Strong attention to detail and ability to deliver high customer service.
• Enthusiastic team player with natural self-starter abilities.

Responsibilities

• Oversee case progression to maintain service levels.
• Monitor and deliver against personal and business targets.
• Ensure compliance with SLAs and regulatory requirements.
• Provide exceptional service to clients and associates.

Skills

Remortgage expertise

Customer service skills

Attention to detail

Numerical skills

Job description

If you’re looking for a role that challenges you and amplifies your remortgage expertise, your next big move starts here!

Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders.

Our conveyancing and remortgage teams across Stockport and Leeds offer the best possible service for our clients, reflected in our 4.8* Trustpilot rating. What makes us great is you, so we’re searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.

The Role

As a Technical Case Manager at ONP you’ll have the chance to:

• Challenge yourself: Tackle all levels of complex legal aspects involved in the remortgage process, expanding your knowledge and sharpening your skills
• Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations
• Own your success: Ensure effective holiday cover on live remortgage cases to ensure seamless progress and in doing so shaping the client experience and driving positive outcomes
• Grow Your Career at ONP: We’re proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you

Key Responsibilities

• Overseeing ad hoc case progression with the aim of maintaining service levels
• Monitor and deliver fully against personal and business targets
• Responsible for dealing with complex aspects at any level of remortgage transaction
• Provide an exceptional service both to the client but also to introducers and associates
• Responsibility to ensure that all files being overseen are maintained in good order in compliance with Service Level Agreements (SLAs) and in accordance with regulatory and statutory requirements
• Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place

About You

• We’re looking for a skilled Technical Case Manager with demonstrable experience covering ALL levels of cases
• An Enthusiastic team-player and natural self-starter able to work on own initiative.
• The Ability to deliver a high level of customer service.
• Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday.
• Flexibility in day-to-day task management

What we can offer

• 25 days holiday + your birthday off!
• Hybrid or Remote working
• Moving home days off
• Volunteering days
• Retailer discounts and frequent socials
• Refer a friend bonuses

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.

At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

DBS and Financial Checks

Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.