Remortgage Manager

Sort Legal Limited; East Midlands; On-site; GBP 54,000 - 66,000; Full time

Job summary

Sort Legal is seeking an experienced Remortgage Manager to lead the Remortgage Department and drive a high-performing function within our Derby/South Shields offices. You will oversee day-to-day operations, mentor Case Handlers and Paralegals, and ensure service levels meet clients, introducers and lenders with compliance and quality at the core.

This leadership role offers hybrid working options, significant stakeholder collaboration and a clear path for professional development within a

Qualifications

• Minimum of 5 years' conveyancing experience.
• Experience leading a conveyancing team in a high-volume environment.
• Strong knowledge across freehold, leasehold and remortgage matters.
• Ability to mentor colleagues on complex legal matters.
• Excellent leadership and people-management skills.

Responsibilities

• Lead the day-to-day operations of the Remortgage Department, ensuring productivity, quality and service levels are consistently achieved.
• Manage, coach and develop a team of Remortgage Case Handlers, Paralegals and Assistants.
• Monitor departmental performance, capacity and workloads to ensure SLAs are achieved.
• Conduct regular one-to-ones, performance reviews and Personal Development Plans.
• Support recruitment, onboarding and succession planning across the department.
• Provide technical guidance on complex conveyancing matters and act as escalation point for queries.
• Conduct file audits to ensure legal competence and regulatory compliance.
• Monitor MI and implement improvements to maximise productivity and efficiency.
• Produce operational reports and performance updates for Head of Legal Practice.
• Manage holiday planning, absence and resource allocation.
• Act as escalation point for client and introducer complaints.

Skills

Conveyancing leadership

Team management

MI analysis

Stakeholder management

Recruitment & mentoring

Tools

Case Management Systems

Job description

Derby, United Kingdom | Posted on 05/08/2026

We’re looking for anexperienced and driven Remortgage Manager to lead our growing RemortgageDepartment at Sort Legal .

This is a fantasticopportunity for an experienced conveyancing leader to take ownership of ahigh-performing remortgage function within one of the UK's most innovativeconveyancing businesses. Working closely with the Head of Legal Practice,you'll be responsible for leading the department, driving operationalperformance, developing your people, and ensuring exceptional service deliveryfor clients, introducers, and lenders.

You'll combine strongtechnical conveyancing expertise with proven leadership skills to create ahigh-performing culture focused on quality, compliance, efficiency, andcontinuous improvement.

What you’ll bedoing:

• Leading the day-to-day operations of theRemortgage Department, ensuring productivity, quality and service levelsare consistently achieved
• Managing, coaching and developing a teamof Remortgage Case Handlers, Paralegals and Assistants
• Monitoring departmental performance,capacity and workloads to ensure Service Level Agreements are achieved
• Conducting regular one-to-ones,performance reviews and Personal Development Plans
• Supporting recruitment, onboarding andsuccession planning across the department
• Providing technical guidance on complexconveyancing matters and acting as the escalation point for legal andoperational queries
• Conducting file audits to ensure legalcompetency, quality and regulatory compliance
• Monitoring departmental ManagementInformation (MI), identifying trends and implementing improvements tomaximise productivity and efficiency
• Producing operational reports andperformance updates for the Head of Legal Practice
• Managing holiday planning, absencemanagement and departmental resource allocation
• Acting as the primary escalation point forclient and introducer complaints, ensuring timely and effective resolution
• Working closely with HR on performancemanagement, disciplinary and grievance matters
• Supporting operational projects, processimprovements and wider business initiatives
• Maintaining strong relationships withlenders, introducers and internal stakeholders
• Ensuring compliance with lenderrequirements, CLC/SRA regulations, AML legislation, Cyber Securityobligations and Data Protection requirements

Requirements

What we’re lookingfor:

• A minimum of 5 years' conveyancingexperience , with significant exposure to remortgage transactions
• Previous experience leading or managing aconveyancing team within a high-volume environment
• Strong technical knowledge acrossfreehold, leasehold and unregistered remortgage matters, includingTransfers of Equity and transactions subject to existing mortgages
• Ability to support and mentor colleagueson complex legal matters
• Excellent leadership, coaching and peoplemanagement skills
• Proven experience of improving operationalperformance through effective management and continuous improvement
• Experience analysing ManagementInformation (MI) to drive business performance
• Strong organisational skills with theability to manage workloads, resources and competing priorities
• Experience conducting file audits andmonitoring legal competency
• Excellent communication and stakeholdermanagement skills
• Confident handling client and introducercomplaints as an escalation point
• Strong IT skills, including previousexperience using Case Management Systems
• Thorough understanding of the CLC Code ofConduct, SRA regulations, HM Land Registry requirements, AML legislation,Cyber Security and Data Protection
• Licensed Conveyancer or Solicitor statuswould be advantageous, although not essential for candidates with therelevant experience
  

Where you’ll be:

This role can be basedfrom either our Derby or South Shields office, working closelywith the Head of Legal Practice and leading a growing Remortgage Departmentwithin one of the UK's most progressive conveyancing businesses.

Hybrid workingopportunities may be available depending on business requirements.

Up to £60,000 , depending on experience

• Ongoing leadership development and careerprogression opportunities within a growing legal services group

About Sort Legal:

Sort Legal is an award-winning conveyancing firm and partof the wider Sort Group , providing innovative legal, financial andproperty services across the UK. Through investment in technology, people andcontinuous improvement, we're redefining the conveyancing experience forclients, lenders and introducers alike.

As our RemortgageDepartment continues to grow, we're looking for an experienced leader whoshares our passion for operational excellence, exceptional client service anddeveloping high-performing teams.

If you're anexperienced conveyancing manager ready to lead a successful RemortgageDepartment and play a key role in the future growth of one of the UK's mostforward-thinking conveyancing firms, we'd love to hear from you.