Remediation Customer Service Specialist

Alexander Mann Solutions (AMS); Liverpool City Region; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading recruitment process outsourcing company is seeking a Remediation Customer Service Specialist in Liverpool. This role involves responding to customer queries, reviewing complaints and improving service delivery. Candidates should possess excellent customer service and telephony experience, especially in financial services.

Qualifications

• Customer service experience required.
• Telephony experience required.
• Financial services experience desirable.
• Remediation experience desirable.

Responsibilities

• Responding to complex customer queries and authorizing transactions.
• Reviewing processing errors and customer complaints.
• Delivering successful outcomes for customers by investigating queries.

Skills

Customer Service

Telephony

Attention to detail

Job description

As a Remediation Customer Service Specialist you will be responsible for:

• Responding to complex customer queries and process, authorise and investigate transactions Speaking directly with customers and business to collect and analyse the required information.
• Participating in initiatives that help improve our customer service, processes and procedures.
• Reviewing processing errors and customer complaints to help identify trends and training needs.
• Delivering successful outcomes for your customers by investigating queries, completing administration tasks, supporting business processes and procedures, and understanding the needs of our customers and the business.
• Working with a supportive and collaborative team, you’ll be speaking to customers directly on the telephone on the back of direct mailings relating to Remediation activity.
• Liaising with customers and businesses to accurately collect information in order to solve their queries.

What we require from the candidate:

• Customer Service experience.
• Telephony experience.
• Attention to detail.
• Financial services experience is desirable.
• Remediation experience is desirable.

Next steps

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Job Reference: NWG01909