Relief Ward receptionist

NHS; Chesterfield; On-site; GBP 25,000; Part time

Job summary

A leading healthcare provider is seeking a relief receptionist for the Surgical Services Division in Chesterfield. The role involves delivering exceptional front desk services while maintaining precise patient records and coordinating with a multidisciplinary team. Applicants should have a strong background in customer care and clerical duties, with the ability to work effectively under pressure.

Qualifications

• Experience using a telephone in a busy environment.
• Experience in a healthcare environment is desirable.

Responsibilities

• Provide front of house reception services to all patients and visitors.
• Maintain patient notes and manage the booking of follow-up clinics.

Skills

Communication

Organizational Skills

Attention to Detail

IT Skills

Education

GCSE standard Maths & English A-C

Tools

PAS system

Job description

Job summary

An opportunity has arisen within the Surgical Services Division for a relief receptionist working 21.5 hours per week Monday to Friday working various hours depending on where you are covering between 0700 - 1800 hours. You shall be provide with your rota roughly 1 month in advance but may change slightly dependant on service need so you would need to be adaptable.

The successful candidate must be customer focused, with exceptional communication and interpersonal skills.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics after discharge.

To be successful in this role you will possess excellent interpersonal and IT skills and previous busy reception experience You must have effective communication skills and be adaptable to meet the service needs.

Knowledge of medical terminology, customer care and previous NHS experience are also desirable.

Please note - Unfortunately this post does not support a Visa sponsorship

Main duties of the job

The main emphasis of this role is to provide a comprehensive reception service to the ward, whilst working in conjunction with a multidisciplinary team and liaising with internal and external stakeholders.

Duties will include front of house, face to face receptionist service to all patients and visitors, maintaining patient notes and the Open ward / Medway system, filing, and producing documents to a high standard, ensuring that accuracy and confidentiality is maintained.

About us

Supporting our vision and values

Our vision is to be a first-class provider of sustainable healthcare, delivering the best possible care for our patients; and being a great place to work for our people. Our proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

As members of staff we will always:

COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values.

AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing.

RESPECT - Valuing and appreciating everyone - listening, learning and acting on experiences, being open and honest; and recognising that working with others brings benefits.

ENCOURAGEMENT - Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in the future.

Details Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

7258550

Job locations

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL

Job description Job responsibilities

Please see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

Please note - Due to the Banding this post does not support a Visa sponsorship

Job description Job responsibilities

Please see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

Please note - Due to the Banding this post does not support a Visa sponsorship

Person Specification Qualifications Essential

• GCSE standard Maths & English A-C

Desirable

• Completed secondary education

Experience Essential

• Relevant clerical experience
• Use of a telephone in a busy environment

Desirable

• Previous experience in a healthcare environment
• Customer Care experience

Skills and knowledge Essential

• Ability to work under pressure
• Ability to prioritise workload
• Ability to deal with a variety of tasks simultaneously
• VDU/Keyboard skills
• Understanding of office procedure

Desirable

• Knowledge of PAS system

Personal attributes Essential

• Awareness/ understanding of confidentiality

Person Specification Qualifications Essential

• GCSE standard Maths & English A-C

Desirable

• Completed secondary education

Experience Essential

• Relevant clerical experience
• Use of a telephone in a busy environment

Desirable

• Previous experience in a healthcare environment
• Customer Care experience

Skills and knowledge Essential

• Ability to work under pressure
• Ability to prioritise workload
• Ability to deal with a variety of tasks simultaneously
• VDU/Keyboard skills
• Understanding of office procedure

Desirable

• Knowledge of PAS system

Personal attributes Essential

• Awareness/ understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)