Front Office Agent (Fixed-Term Contract - 3 months)

Accor Hotels; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading global hotel group, Accor, seeks dedicated front office staff in Manchester. In this role, you will ensure guests receive exceptional service from check-in to check-out, crafting memorable experiences during their stay. Candidates with hotel reception experience and a positive, team-oriented attitude are encouraged to apply.

Qualifications

• Previous front office reception experience preferable.
• Exceptional customer service skills required.
• A friendly and positive can-do attitude.

Responsibilities

• Welcome guests and provide efficient service during check-in and check-out.
• Use emotional intelligence to create personalized experiences for guests.
• Co-ordinate group arrivals and assist with activities during stays.

Skills

Customer Service

Communication

Interpersonal Skills

Time Management

Teamwork

Tools

Opera

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

• Welcome guests and ensure efficient, friendly and professional service during check-in, check-out and throughout their stay;
• Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;
• Provide high standard of service to all hotel guests with your luxury attitude– specifically anticipating and pro-actively attending to guest requests and event/activity bookings;
• Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.