Relief Support Workers West Ipswich

Together UK; Ipswich; On-site; GBP 15,000 - 21,000; Part time

Job summary

Together for Mental Wellbeing is recruiting Relief Support Workers for West Ipswich. This zero-hours role offers flexible shifts across 24-hour services, with enhanced pay for sleep-ins and weekends.

You’ll help tenants sustain tenancies, promote wellbeing, and support independence while undergoing DBS checks and reference checks. We value attitude, compassion and commitment above formal qualifications and provide thorough training and career development opportunities.

Qualifications

• Experience supporting vulnerable individuals in paid or voluntary roles.
• GCSE or Level II English (or equivalent) required.
• Basic computer skills including email and word processing.
• Must be empathetic and non-judgemental towards service users.
• Ability to work in partnership with services and maintain boundaries.

Responsibilities

• Establish trust with service users to build engagement.
• Help users set goals and manage tenancies and move-ons.
• Work flexibly with users at home and in the community.
• Carry out assessments and determine urgency of needs.
• Collaborate with professionals and refer to community opportunities.
• Conduct risk assessments to enhance safety and support quality.
• Attend placement reviews and work 1:1 or in groups.
• Assist with finances, benefits navigation, relationships, and medication per procedures.
• Accompany to appointments and assist with domestic tasks if needed.
• Follow lone-working policies and document records clearly in English.
• Record keeping and reporting; participate in training and courses.

Skills

Experience with mental health support

Non-judgemental attitude

English GCSE or Level II

Email/word processing basics

Ability to travel

Flexibility with shifts

Education

GCSE/Level II English

NVQ Level II in Health and Social Care or equivalent

Tools

Email software

Job description

Relief Support Workers West Ipswich

Application Deadline: 9 October 2026

Department: Operations

Employment Type: Zero Hours

Location: West Ipswich

Reporting To: Anna Riviello

Compensation: £ 12.76 per hour

Description

£ 12.76 per hour

Are you passionate about working in mental health?

Do you want a career that empowers people and makes a difference?

Qualifications are not important to us! Your attitude, compassion and commitment to working alongside people are.

Come and join an organisation where you are truly valued.

Together for Mental Wellbeing is seeking to recruit relief workers to complement our full-time staff teams across our accommodation services in Central Ipswich.

These zero-hour contract shift patterns can work flexibly around you. As these are 24-hour staffed services, shifts could include early, late and sleep-in shifts (for which an enhancement is paid in addition to hourly rate), as well as weekend cover.

The purpose of this role is to support and encourage people to maintain tenancies, reach greater levels of independence and wellbeing, find purpose and meaningful connections within their local communities and to improve overall feelings of life autonomy and fulfilment.

Given this role involves supporting vulnerable people, successful applicants will be subject to a DBS check and satisfactory references prior to being offered employment.

Regrettably, we are unable to provide sponsorship for non-UK nationals.

If you are ready to take the next step towards working for the oldest mental health charity, with excellent training and qualification opportunities, competitive rates of pay, employee benefits and friendly dynamic working environments, we look forward to hearing from you.

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent