Relief Support Workers West Ipswich

Together for Mental Wellbeing; Ipswich; On-site; GBP 15,000 - 21,000; Part time

Job summary

Together for Mental Wellbeing is recruiting relief workers for accommodation services in Central Ipswich. This zero-hour contract offers shifts including early, late and sleep-ins with enhancements.

You will support tenants, promote wellbeing, and work with professionals to link service users to community opportunities. DBS checks and satisfactory references are required due to the vulnerable client base; sponsorship for non-UK nationals is not provided.

Qualifications

• Experience in supporting vulnerable individuals
• Basic competence in email and word processing software
• Demonstrate a non-judgemental attitude and empathy toward service users
• Able to work in partnership and maintain professional boundaries
• Able to travel and access transport

Responsibilities

• Establish and maintain relationships of trust with service users
• Help service users set and achieve goals and manage tenancies
• Work flexibly with service users in homes and the community
• Carry out risk assessments to keep service users safe
• Make timely concise records and reports in English

Skills

Vulnerable support experience

Email/Word processing

Non-judgemental attitude

Empathy for service users

Professional boundaries

Flexible shifts 24/7

Education

GCSE/Level II English

NVQ II Health & Social Care

Tools

Email

Word processing

Job description

12.76 per hour

Are you passionate about working in mental health?

Do you want a career that empowers people and makes a difference?

Qualifications are not important to us! Your attitude, compassion and commitment to working alongside people are.

Come and join an organisation where you are truly valued.

Together for Mental Wellbeing is seeking to recruit relief workers to complement our full-time staff teams across our accommodation services in Central Ipswich.

These zero-hour contract shift patterns can work flexibly around you. As these are 24-hour staffed services, shifts could include early, late and sleep-in shifts (for which an enhancement is paid in addition to hourly rate), as well as weekend cover.

The purpose of this role is to support and encourage people to maintain tenancies, reach greater levels of independence and wellbeing, find purpose and meaningful connections within their local communities and to improve overall feelings of life autonomy and fulfilment.

Given this role involves supporting vulnerable people, successful applicants will be subject to a DBS check and satisfactory references prior to being offered employment.

Regrettably, we are unable to provide sponsorship for non-UK nationals.

Key Responsibilities

Functional Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

Essential

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

Desirable

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent