Relief Support Worker

The Salvation Army; Guildford; On-site; GBP 14,000 - 19,000; Full time

Job summary

The Salvation Army Homes is seeking a Relief Support Worker to empower vulnerable women and provide cover for essential duties within our supported housing service in Guildford. You will work with a dedicated team to ensure safe, trauma-informed accommodation, supporting recovery and transforming lives.

Reporting to the Service Manager or Deputy Manager, you will maintain accurate records, engage residents in activities, and uphold safeguarding policies while building positive relationships with

Qualifications

• Experience working with vulnerable client groups.
• Strong communication and record-keeping skills.
• Trauma-informed approach to care.
• Ability to build positive relationships with clients while maintaining boundaries.

Responsibilities

• Provide relief cover across the rota to ensure essential duties are carried out effectively.
• Ensure the safety and wellbeing of residents by responding to emergencies and contacting emergency services when required.
• Encourage and support residents to engage in activities that develop skills, independence and confidence.
• Explain service responsibilities under Licence and Good Neighbour agreements to residents.
• Address maintenance and repair reports following established procedures.
• Comply with safeguarding, health and safety policies and record-keeping requirements.

Skills

Communication skills

Interpersonal skills

Record-keeping

Trauma-informed approach

Boundary management

Experience with vulnerable clients

Job description

We are looking for a Relief Support Worker to empower vulnerable women to achieve positive outcomes. As a Relief Support Worker, you will provide cover for essential duties within our supported housing service in Guildford. Reporting to the Service Manager or Deputy Manager, you will play a key role in delivering safe, supported accommodation to clients with a range of needs, using a trauma-informed approach. This is an excellent opportunity to work as part of a wider team dedicated to providing safe homes, supporting recovery, and transforming lives.

What you'll be doing

• Provide relief cover across the rota to ensure essential duties are carried out effectively.
• Ensure the safety and wellbeing of residents by responding to emergency situations and contacting the appropriate emergency services when required.
• Encourage and support residents to engage in a range of activities that enable their skills, strengths, and independence to be developed and recognised.
• Actively engage residents in understanding the service and their responsibilities under their Licence Agreement and Good Neighbour Agreement.
• Respond promptly to reports of property repairs and maintenance issues within the accommodation, following appropriate procedures.
• Maintain awareness of and comply with Salvation Army Homes' safeguarding, health and safety policies and procedures, reporting and addressing concerns in line with local requirements.
• Maintain accurate client records, reports, and outcome measurements in accordance with Salvation Army Homes' systems and record-keeping requirements.
• Relevant experience of working with vulnerable client groups.
• Strong communication, interpersonal, and record-keeping skills.
• A values-driven approach that is aligned with our mission and organisational values.
• The ability to build positive relationships with clients while maintaining appropriate professional boundaries.

If you require any adjustments or support to enable you to participate fully in the selection process, please let us know.

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army.

We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people. If you join our passionate staff team you will be contributing to our mission; "Safe Homes. Transform Lives" where you will make a positive difference to residents, who are at the heart of everything we do.

Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role. As an equal opportunities' employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Shifts will mainly be at weekends and will typically be either 8:00am to 4:00pm or 3:00pm to 11:00pm, with occasional sleep-in shifts until 8:00am the following morning.