Trauma-Informed Relief Support Worker – Housing

The Salvation Army; Guildford; On-site; GBP 14,000 - 19,000; Full time

Job summary

The Salvation Army Homes is seeking a Relief Support Worker to empower vulnerable women and provide cover for essential duties within our supported housing service in Guildford. You will work with a dedicated team to ensure safe, trauma-informed accommodation, supporting recovery and transforming lives.

Reporting to the Service Manager or Deputy Manager, you will maintain accurate records, engage residents in activities, and uphold safeguarding policies while building positive relationships with

Qualifications

• Experience working with vulnerable client groups.
• Strong communication and record-keeping skills.
• Trauma-informed approach to care.
• Ability to build positive relationships with clients while maintaining boundaries.

Responsibilities

• Provide relief cover across the rota to ensure essential duties are carried out effectively.
• Ensure the safety and wellbeing of residents by responding to emergencies and contacting emergency services when required.
• Encourage and support residents to engage in activities that develop skills, independence and confidence.
• Explain service responsibilities under Licence and Good Neighbour agreements to residents.
• Address maintenance and repair reports following established procedures.
• Comply with safeguarding, health and safety policies and record-keeping requirements.

Skills

Communication skills

Interpersonal skills

Record-keeping

Trauma-informed approach

Boundary management

Experience with vulnerable clients

Job description

The Salvation Army Homes is seeking a Relief Support Worker to empower vulnerable women and provide cover for essential duties within our supported housing service in Guildford. You will work with a dedicated team to ensure safe, trauma-informed accommodation, supporting recovery and transforming lives.

Reporting to the Service Manager or Deputy Manager, you will maintain accurate records, engage residents in activities, and uphold safeguarding policies while building positive relationships with