Relief Supervisor

Luxury Leisure; Ellesmere Port; On-site; GBP 18,000 - 21,000; Full time

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor to help ensure our venues run smoothly while delivering outstanding customer service. The role focuses on assisting customers, with opportunities to step up into supervisory duties when required, earning an enhanced rate.

Shifts cover Monday to Sunday, including mornings, evenings and weekends, with full flexibility to work 4 out of 7 days.

Qualifications

• Experience delivering high quality customer service.
• Accurate cash handling and giving correct change.

Responsibilities

• Welcoming and engaging customers to create a great visit.
• Promoting offers, events and new games.
• Handling cash and providing change accurately.
• Serving refreshments and keeping the venue clean and welcoming.
• Assisting with opening/closing procedures and supervising the team when needed.
• Upholding Challenge 25 and gambling legislation compliance.

Skills

Customer service

Cash handling

Supervisory duties

Job description

Shift pattern: Monday-Sunday, Mornings, Evenings and Weekends. Full flexibility across the week required, working 4 out of 7 days per week.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit


• Promoting offers, events, and new games


• Handling cash and providing change accurately


• Serving refreshments and keeping the venue clean and welcoming


• Supporting with opening/closing procedures and supervising the team when needed


• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation