Assistant Manager

Luxury Leisure; Southampton; On-site; GBP 23,000 - 30,000; Full time

Job summary

Luxury Leisure is seeking an Assistant Manager to support day-to-day operations and stand in for the Venue Manager when needed. You will ensure high service standards, manage staff, and drive business while upholding our policies and KPIs.

Expect flexible shifts across mornings, afternoons, evenings, weekends and overnights. You will handle cash, perform key holder duties, and promote promotions, with ID checks (challenge 25) in a regulated gambling environment.

Qualifications

• Minimum of 3 years customer service experience
• A year in a supervisory or management role preferred

Responsibilities

• Liaise with Area Management to ensure venue meets KPIs and runs to a high standard in the absence of the Venue Manager
• Delegate and support staff in daily tasks
• Drive business on a day-to-day basis, including peak times and tournament days
• Hold key holder duties such as opening or closing a venue
• Deliver excellent customer service as part of day-to-day operations
• Promote offers, promotions and events to customers
• Provide refreshments and snacks to customers
• Recommend games and other machines using product knowledge from training
• Handle cash and provide customers with change while ensuring compliance with gambling legislation and ID checks (e.g., challenge 25)

Skills

Customer service

Supervisory experience

Cash handling

Job description

Shift pattern: You must be fully flexible to work a range of shifts including mornings, afternoons, evenings, weekends and overnight as required, working five shifts per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.