Relief Supervisor

Luxury Leisure; Hull and East Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Job summary

Luxury Leisure in Hull is seeking a Customer Service Assistant / Supervisor to deliver outstanding service across our venues. You will welcome guests, promote games and events, handle cash, and help run the venue smoothly.

The role combines customer service with occasional supervisory duties, including opening/closing procedures and ensuring compliance with Challenge 25 and gambling legislation. Overnight shifts are part of the schedule with enhanced pay.

Qualifications

• Customer service experience preferred.
• Willingness to work overnight shifts.
• Basic cash handling and till experience.
• Ability to promote offers and events.
• Knowledge of gambling legislation and Challenge 25 is a plus.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience.
• Promoting offers, events, and new games.
• Handling cash and providing change accurately.
• Serving refreshments and keeping the venue clean and welcoming.
• Supporting with opening/closing procedures and supervising the team when needed.
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation.

Job description

Shift pattern: Full Flexibility, Thursday to Sunday 9:30pm to 8am, 4 overnight shifts required

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation