Relief Security Officers

Carlisle Support Services; Stevenage; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible hours

Earned wage access

Full induction and ongoing training

Top-up training funded

Refer a Friend £100 bonus

Long service and recognition awards

Uniform provided

Job summary

Carlisle Support Services is seeking Relief Security Officers to cover ad hoc shifts at Lister Hospital, Stevenage. You will join a professional team providing security, managing access, and responding to incidents with NHS staff, while maintaining a friendly, customer-focused approach.

Ideal candidates are at least 18, hold an SIA licence (Guarding or Door Supervision), and have proven security or customer service experience. Training will be provided and flexibility is valued.

Qualifications

• Must be 18+ and hold an SIA licence.
• SIA Guarding or Door Supervision licence holders preferred.
• Proven security or customer service experience.
• Provide 5-year work history and meet UK Home Office screening.

Responsibilities

• Monitor on-site activities and follow handover procedures.
• Respond to incidents and liaise with NHS staff.
• Control site access and perform patrols.
• Operate security control room/gatehouse and reception systems.
• Maintain a clean, orderly control room and report hazards.
• Provide calm, professional customer service to patients and staff.
• Support diversity and inclusion and flexible working hours.

Skills

SIA Licence

Customer service

Communication

Multitasking

Punctual & reliable

Team player

Tools

Microsoft Office

Job description

We have vacancies for exceptional customer focused Relief Security Officers to work on behalf of Carlisle Support Services at Lister Hospital in Stevenage to cover shifts on an ad hoc basis as required. This is an opportunity to work in a vibrant and fast paced environment as a part of a professional and personable team., We're looking for motivated, approachable, and dependable people to join our team. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.,

• Be aware of what's happening on-site at all times by following the handover procedure and reviewing information from previous shifts.
• Be aware of the relevant emergency and escalation procedures, as the first point of contact when an incident occurs.
• Secure the site by controlling access and egress, carrying out security patrols to deter crime.
• Be aware of hazards, reacting to medical incidents and responding appropriately.
• Ensure the control room/gatehouse is kept clean and tidy for the next shift.
• Operate the control room/gatehouse and reception systems.
• Physically fit as the role requires a degree of patrolling.
• Liaising with NHS staff.
• Responding to emergency bleeps.
• Responding to hig risk situation deal with members of the public in hospital.
• Hospital security experience preferred.
• Restraining patients if necessary if they become violent.
• Protection of NHS staff, equipment and other patients. Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in customer-facing roles or interested in building those skills.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• SIA Guarding or Door Supervision licence holders.
• Previous experience in security is great, but if you've only recently got your SIA licence that's fine. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.
• Provide a check-able work history for the past 5 Years and meet UK Home Office Security Screening Standards.
• Proven work experience as a Security Officer or in a customer service role.
• Proficiency in Microsoft Office Suite - especially Excel & Word.
• Previous experience with office equipment.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be calm and professional when issues arise and deal with patients.
• Multitasking and time-management skills. We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
• Flexible hours to suit your needs - you choose when you work.
• Flexible financial support with instant access to earned and authorised wages.
• Full induction and ongoing training to help you thrive in your role.
• Quality kit and uniform - so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Refer a Friend Scheme - earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.