Relief Security Officer

ISS UK Limited; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Guaranteed hours

Job summary

ISS UK Limited is seeking a reliable Security Relief Officer to cover day and night shifts across client sites in Birmingham. The role offers permanent employment with guaranteed hours and an hourly rate of £12.77.

You will enforce access control, respond to alarms, assist visitors and maintain records, while upholding ISS standards. Applicants must hold a valid SIA licence and have security experience, with strong communication and customer service skills.

Qualifications

• Valid SIA licence and security experience.
• Strong observational and communication skills.
• Excellent customer service and interpersonal abilities.
• Flexible to work days, nights and weekends.

Responsibilities

• Responsible for physical security of client premises.
• Respond promptly to alarms and incidents, taking appropriate action.
• Enforce access control and verify identity on-site.
• Provide customer service by assisting and guiding visitors.
• Maintain detailed records of security-related activities.
• Collaborate with law enforcement and emergency services when necessary.
• Uphold high professional standards and ISS image.
• Participate in induction and training as needed.

Skills

SIA licence

Security experience

Observational skills

Communication skills

Customer service

Security protocols

Shift flexibility

Apprenticeship enrolment

Job description

Working Pattern: Monday-Sunday, covering day and night shifts, including weekends and bank holidays.

Contract Type: Permanent

Hourly Rate: £12.77

We are seeking a reliable and vigilant Security Relief Officer to join our team.

As a key member of our security provision, you will play an important role in safeguarding our client's sites and ensuring the safety of employees, visitors and assets.

Relief Security Officers are required to strengthen existing teams and provide cover for both planned and ad hoc security requirements. This will include filling rota vacancies, providing cover for sickness and holidays, and supporting additional operational requirements. Shifts will be communicated in advance wherever possible.

The successful candidate will be a reliable, flexible and approachable security professional, with a positive and proactive attitude.

If you are looking for guaranteed hours and the opportunity to work a variety of shifts, we would like to hear from you.

The Role

• Responsible for the physical security of client premises
• Respond promptly to alarms and incidents, taking appropriate action
• Enforce access control and verify the identity of individuals on-site
• Provide excellent customer service by assisting and guiding visitors
• Maintain detailed and accurate records of security-related activities
• Collaborate with law enforcement and emergency services when necessary
• Ensure high standards at all times, maintaining the professional image of ISS
• Undertake induction and training as needed
• Promote a secure and safe working environment at client sites

About You

• Valid SIA licence
• Proven experience in security or related field
• Strong observational and communication skills
• Ability to remain calm under pressure and handle emergencies effectively
• Excellent customer service and interpersonal skills
• Knowledge of security protocols and procedures
• Flexibility to work various shifts, including days, nights and weekends
• New recruits will be encouraged to enrol onto the relevant apprenticeship as part of their training and development

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.