Relief Retail Security Officer — Paid Lunch Break & Flexible Shifts

Mitie Cleaning & Hygiene Services; Telford; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Paid lunch break

Uniform provided

SIA licence renewals support

Career development opportunities

Job summary

Mitie is seeking a confident Relief Retail Security Officer to protect people and property, deter theft and create a safe shopping environment. You’ll cover store patrols and partner with management to support security operations across Shrewsbury, Telford and Wolverhampton areas.

The role emphasises visible policing, professional conduct and delivering excellent service while working flexible shifts and paid breaks.

Qualifications

• Valid SIA licence (or willingness to complete training).
• A full 5-year checkable employment or education history.
• Proactive, professional and customer-focused approach.
• Own transport required due to locations of stores.

Responsibilities

• Provide a visible, reassuring presence on the shop floor.
• Deliver outstanding customer service at all times.
• Deter theft, anti-social behaviour and public order offences.
• Carry out regular store patrols and operate CCTV systems.
• Work closely with store management and police/local crime networks.
• Support multiple stores within Shrewsbury, Telford and Wolverhampton areas.

Skills

Customer service

Professional appearance

Proactive approach

Communication skills

Observation skills

Education

SIA licence

Tools

CCTV operation

Job description

Mitie is seeking a confident Relief Retail Security Officer to protect people and property, deter theft and create a safe shopping environment. You’ll cover store patrols and partner with management to support security operations across Shrewsbury, Telford and Wolverhampton areas.

The role emphasises visible policing, professional conduct and delivering excellent service while working flexible shifts and paid breaks.