Relief Retail Security Officer

Mitie Group plc.; Northampton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Paid lunch break

Uniform provided

Guaranteed contracted hours

SIA licence renewals support

Career progression opportunities

Job summary

Mitie Group plc. is seeking a Relief Security Officer to protect customers and staff across multiple Northampton area shops. The role emphasises valued time, paid lunch breaks, flexible shifts discussed at interview, and a path to a rewarding security career within Mitie.

The position offers a visible security presence on the shop floor, high standards of customer service, and collaboration with local authorities and store teams to maintain a safe shopping environment.

Qualifications

• Customer-focused security professional with high standards of service.
• Ability to deter theft and manage challenging situations.
• Willingness to complete training and obtain or renew SIA licence.

Responsibilities

• Provide a visible, reassuring presence on the shop floor.
• Deliver outstanding customer service at all times.
• Deter theft, anti-social behaviour and public order offences.
• Carry out regular store patrols.
• Operate CCTV systems to reduce crime and stock loss.
• Work closely with store management teams.
• Support partnerships with Police and local crime networks.
• Use Body Worn CCTV to enhance onsite safety.

Skills

Customer service

Professionalism

Calm under pressure

Communication

Tools

CCTV operation

Job description

£13.23 per hour + Paid Lunch Break

Various Shifts, discussed in interview

Relief Security Officer

Locations: Northampton, Market Harborough, Rugby, Kettering, Milton Keynes.

Looking for a role where you're valued, supported and paid for every minute you're on shift – even your breaks?

At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge.

About the Role

We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike.

With flexible shifts discussed at interview, this is a great opportunity to find a working pattern that fits around your life while building a rewarding career with Mitie.

What You'll Be Doing

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite

What You'll Need

• A valid SIA licence (or willingness to complete the training – we may be able to support you with this)
• A full 5-year checkable employment or education history (this is essential for vetting)
• A proactive, professional and customer-focused approach

Why Join Mitie?

We don't just offer a job – we offer a package that supports you:

• £13,23. per hour + PAID LUNCH BREAK (so you earn more for your time)
• Guaranteed contracted hours, giving you stability, certainty and peace of mind
• Generous annual leave, so you can properly switch off, recharge and enjoy time away from work
• Pension schemes to help you plan and build for your future
• Uniform provided, so you have everything you need to feel confident from day one
• SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress
• Full induction and ongoing training, giving you the knowledge, support and confidence to succeed
• Retail discounts, financial services and reward schemes to help your money go further
• Online GP access for you and your family, giving you quick, convenient support when you need it
• Apprenticeships and real career progression opportunities, so this can be the start of something bigger