Relief Rail Ambassador Amulet

Amulet; High Wycombe; Hybrid; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Employee-owned

Paid holiday

Nest pension

Training and development

Wagestream access

On-the-Spot Award

Job summary

Amulet is seeking a Rail Ambassador to supervise staff across multiple railway sites, ensuring smooth operations and strong customer service. You will lead on security incidents, liaise with customers and stakeholders, and oversee rostering, inductions, and training in line with assignment instructions.

The role emphasizes risk assessments, health and safety compliance, and effective incident management, with opportunities for development within an employee-owned company.

Qualifications

• SIA Door Supervisor licence is essential.
• Full UK Driving Licence with own vehicle is required.
• Must provide a checkable 5-year history for vetting purposes.

Responsibilities

• Supervise day-to-day rail operations and staff across sites.
• Lead on security incidents and liaise with customers and stakeholders.
• Ensure adherence to Health & Safety policies and risk assessments.
• Maintain high levels of customer service and complete incident reports.
• Manage rostering, inductions, holidays, pay queries and training.

Skills

Problem-solving

Organizational skills

Communication skills

Customer service focus

MS Office

Tools

MS Office

Job description

PAY RATE:

£13.45 – £14.60 per hour

TYPE:

Relief

THE ROLE:

We are looking for a dedicated Rail Ambassador to join our team. You will supervise all staff day-to-day rail operations, leading on security incidents and issues, liaising with the customers and stakeholders ensuring smooth running of the contract in accordance with the Assignment Instructions, overseeing rostering and personnel issues. Representing the company across multiple sites.

RESPONSIBILITIES:

• Ensure Assignment Instructions, Risk Assessments, Health & Safety policies and other control measures are adhered to.
• Ensure the highest levels of customer service are always maintained by the team.
• Supervise and take the lead on all site security issues, including incidents, accidents, emergencies, and evacuations, supporting and advising members of the security team and client representatives.
• Ensure the team actively and effectively patrol, answer alarms and investigate disturbances, take appropriate action and submit appropriate reports.
• Liaise with the customer, building effective working relationships with management, staff, contractors, site tenants and their representatives, to ensure smooth running of the contract.
• Troubleshoot and resolve site issues – blowouts, conflict situations, etc. – in an efficient and consistent way in accordance with company policy, escalating to Amulet Line Manager as appropriate.
• Carry out welfare visits with every member of staff across the contract monthly and escal…
• Manage and mobilise deployments across the client network as per the operational requirements submitted by both the client and Amulet Line Manager as appropriate.
• Manage personnel and performance issues including rostering, site induction and training, holidays, absence, pay queries, investigations etc.
• Delivering Toolbox talks
• KPI Reporting

SKILLS:

• You are capable of problem-solving, dealing with a variety of situations and are very customer service-focused.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You are vigilant and take a “can do” approach and attitude to all tasks.
• You are computer literate, with the ability to effectively use Microsoft Office applications.

LICENCE REQUIREMENTS:

• Possession of a SIA Door Supervisor licence is essential
• Full UK Driving Licence is required with access to own vehicle.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Paid holiday (accrued & pro-rata).
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.